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Friday, June 03, 2011

O2 STRATEGY > Don’t miss webcast: What customer satisfaction scores won’t tell you

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LEARN LEAD and RELAX...

Posted by Dr
. E. G. Damigos; PhD; CMI; C.M. RINA
Senior Economist - Executive Partner - EUROPEAN CAPITAL GROUP





1to1 Webinars Add to Safe Senders List

Uncover Hidden Gems in the
Voice of the Customer (VoC)
1to1 Webinars
Improve business outcomes by analyzing and
acting on unstructured customer data.


Verbatim responses are one of the most valuable sources of actionable VoC insight. The challenge, however, is mining that wealth of data. This unstructured information can then be used to guide you in determining which actions will make the biggest impact.

In Tuesday's complimentary 1to1® Webinar, panelists will explain how organizations can use text analytics to uncover vital customer insight that might otherwise be overlooked.

As an attendee, you'll get an in-depth look at how to transform your unstructured data into actionable insight that can help improve processes, products, and your marketing strategy.

Sign up today to learn:

  • How to move beyond customer satisfaction scores and uncover the why behind the what.
  • How to make sense of seemingly conflicting customer feedback.
  • How to rethink and refine customer strategies based on a wealth of unstructured data.
Register Now

Can't make the live event? No problem. Sign up now and we'll send you a link to the replay as soon as it becomes available.

Trouble registering? Contact our event manager. open.aspx?ffcb10-fe601071706606757111-fde812737262037e70177872-fe6e15707765077d741d-fe64157677650d7d7017-fdf31574736307797414797c-ffcf14





Register Now
1to1 Webinars

DATE & TIME:
Tuesday, June 7th
2 p.m. EDT


SPEAKERS:
Jodi Koskella,
Product Marketing Manager, MarketTools

Holly Gordon,
Director of Channels, Clarabridge, Inc.

MODERATOR:
Ginger Conlon,
Editorial Director,
1to1 Media

MarketTools

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